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Customer Resources

Whether you’re exploring our services for the first time or are a long-time partner, this section is designed to support and inform you.  Here, you’ll find answers to frequently asked questions, real-world case studies that demonstrate our results, and helpful information about who we are and how we work. It’s everything you need to make informed decisions and get the most out of your experience with us.

Frequently Asked Questions (FAQs)

Elevator maintenance frequency depends on usage and local regulations. Typically, commercial elevators should undergo maintenance at least once a month to ensure optimal performance and safety.

A standard maintenance visit includes inspection of mechanical components, lubrication, adjustement of parts, safety checks, and performance testing to ensure the elevator operates smoothly.

If your elevator is over 20 years old, experiences frequent breakdowns, or lacks modern safety features, it’s time to consider modernization to enhance reliability and compliance.

Yes, our IUEC-certified technicians are trained to service and repair all major elevator brands, ensuring high-quality workmanship across the board.

Remain calm and use the emergency communication system to contact our 24/7 support team. Do not attempt to exit the elevator without professional assistance.

You can request service by filling out our online form on the “Contact Us” page or by calling our dedicated support line listed on our website.

Expert Guidance for Your Vertical Transportation Needs

At Motion Elevator, we collaborate with experienced elevator consultants to provide comprehensive solutions tailored to your building’s requirements.  Our consultants bring a wealth of knowledge and experience, ensuring that your elevator systems are efficient, safe, and compliant.  Our consulting services include:

System Evaluations

Assess your elevator systems' current state to identify areas for improvement.

Modernization Planning

Developing strategies to upgrade outdated equipment, enhancing performance and safety.

Creating Program Development

Creating customized maintenance plans to ensure long-term reliability.

Compliance Audits

Ensuring your elevators meet all local, state, and federal regulations.

Project Management

Overseeing elevator projects from conception to completion, ensuring timely and budget-friendly execution.

CASE STUDIES

Real Results. Proven Performance.

Explore how Motion Elevator has helped property managers, building owners, and facility teams overcome complex challenges with smart, reliable elevator solutions. Our case studies highlight real-world success stories—from emergency repairs and modernizations to long-term maintenance strategies that improve safety, compliance, and operational efficiency.

Modernization for a Historic Hotel

Emergency Repair for a Healthcare Facility

Preventative Maintenance Program for a Residential Complex

Compliance Upgrade for a Commercial Office Building

Energy Efficiency Enhancement for a University Campus

Elegant Night Photography of a Luxurious Hotel Lobby Bar Interior

Rapid Modernization for a Hospitality Chain